e 言 e 語

客服 Customer service
1. complaint 抱怨,怨言

    When a customer calls with a complaint about a product, the person answering the phone must be polite.


2. warranty 保證書

   Customers should have product and warranty information when they call, but this does not always occur.


3. agitated 激動的

   Some agitated customers feel that they have a right to be mad.


4. hostile 有敵意的,不友善的

   Other people act hostile because they hope they will receive more money or better treatment.


5. representative 代表

   In all cases, customer representatives must stay calm.


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